Betwala FAQ – Simple Answers to Your Questions

Betwala does not charge any processing fees on withdrawals. However, your mobile banking operator (such as bKash or Nagad) may apply a small fee under their own policies — this is outside Betwala's control.

Withdrawal Limits:

• Minimum withdrawal: ৳500
• Maximum daily withdrawal (standard members): ৳50,000
• VIP Gold and above: limits are significantly higher, assigned to a dedicated personal manager.

KYC verification (national ID or passport) must be completed before your first withdrawal. Once verified, you won't need to go through the process again. Funds typically arrive in your mobile banking account within 5–48 hours of your request.

Deposits made via bKash or Nagad are usually reflected in your Betwala account within 5 minutes. During peak hours, it may take up to 15 minutes.

If your deposit fails or does not appear in your balance, follow these steps:

• First, check your bKash or Nagad transaction history to confirm whether the payment was successful, and note down the Transaction ID (TrxID).
• Log in to your Betwala account and check the transaction status under the "Financial History" section.
• If funds have been deducted from bKash but have not appeared in your Betwala account, contact us via live chat and provide your TrxID.
• The support team typically resolves issues and corrects account balances within 30 minutes to 2 hours.

No fees are charged on deposits, so the full amount deducted should reflect in your balance. If you notice any discrepancy, it's best to report it right away.

Claiming your welcome bonus is straightforward. Simply make your first deposit after completing registration, and the bonus will be credited to your account automatically — no code or separate request needed.

Bonus terms of use:

• Once a bonus is credited, it must be wagered a set number of times before any withdrawal can be made — you cannot withdraw directly from bonus funds until the wagering requirement is met.
• Full wagering requirement details are available in English on the Bonus page.
• Bonuses are typically valid for 30 days. If the wagering requirement is not met within that period, the bonus will be forfeited.
• Wagering requirements can be fulfilled through Sports Betting as well as selected casino games.

Once wagering is complete, the bonus funds are transferred to your main balance and can be withdrawn under the standard rules. For any questions, check the bonus page or reach out via live chat.

Betwala uses the Decimal odds format — the most widely used format across Bangladesh and Asia, and the easiest to understand.

How to calculate:

Total Payout = Stake × Odds

• With odds of 1.85 and a bet of BDT 100: 100 × 1.85 = ৳185 back (profit of ৳85).
• At odds of 2.00, a ৳100 bet returns ৳200 (profit: ৳100).
• At odds of 1.20, a ৳100 bet returns ৳120 (profit: ৳20 — a relatively low-risk wager).

A simple rule of thumb: the higher the odds, the lower the chance of winning — but the bigger the reward. Odds change both before and during a match. Whatever odds were locked in when you placed your bet will apply; any movement after that does not affect your payout.

When a match is cancelled or abandoned mid-way, Betwala settles bets according to the following rules:

Cancelled before kick-off:

If a match never starts or does not take place within the scheduled timeframe, your bet is generally voided and the full stake is refunded. The refunded amount is credited to your account balance immediately.

Live match abandoned mid-game:

• In cricket, a result is generally considered valid once a specific number of overs (typically 5) have been completed.
• If there is insufficient play, the bet is voided and the full stake is refunded.
• An abandoned match and a rescheduled match are two different things — whether a bet stands on a rescheduled match depends on Betwala's rules and the type of match.

Full terms and conditions are available on the Terms & Conditions page. If you have any doubts about a specific match, reach out via live chat.

No, absolutely not. The minimum age to use the Betwala platform is 18 — this is not a suggestion, it is a strict requirement.

How age verification works:

• Your date of birth is required at registration. If you are under 18, the registration cannot be completed.
• Your first withdrawal requires KYC verification — a national ID or passport — which also re-confirms your age.
• If an account is created using false information and flagged during KYC, the account may be suspended and the balance forfeited.

If a parent or guardian suspects that a minor in their household is using Betwala, please contact support@betwala.asia immediately. Betwala will investigate promptly and take the necessary action. Responsible gaming is our top priority.